Mine isn't about treatment at the hospital, rather about research. We were doing some research into how cases of sexual violence are handled right from the police station, to the hospital to the court. As part of our work we interviewed women's rights NGOs, CBOs, police officers, prosecutors, government analysts and hospitals including Kenyatta which has a gender violence unit. All this with a view to identifying what is going well and how the gaps should be addressed.
We identified NWH as a crucial actor in this since it houses the (donor funded) Gender Violence Recovery Centre (GVRC) which was set up (in our understanding) to comprehensively respond to cases of gender violence from a medical point of view, being a crucial link in the medico-legal chain. When a member of our staff requested to interview with someone from GVRC or access any info, she was told she must first pay 1000 bob!!!
RE: SOCIAL MEDIA DISCUSSIONS
The Nairobi Women’s Hospital appreciates the mutually beneficial relationship that we have enjoyed over the years and continue to enjoy.
Our attention has been drawn to the ongoing social media discussions on different online platforms and an advisory for people not to seek medical care within our hospitals. Given the social media dynamics, it presents constraints in narrowing down the nature of complains. We continue to seek audience with complainants to be able to adequately address the issues raised.
We wish to assure you that the hospital’s Board of directors, management and staff continue to passionately deliver quality healthcare to our customers in line with our mission.
We appreciate the concern, encouragement and assurance that you have extended to us and look forward to your continued support.
Please feel free to contact the undersigned on: Direct email: firstname.lastname@example.org for more information and suggestion on this issue.
General Manager- Marketing Communication & Customer Relations